Coronavirus (COVID-19) - Temporary Store Closure

> Why are you closing stores?

As the situation with Coronavirus (COVID-19) continues to escalate and inline with Government guidance we have made the decision to temporarily close all Next stores from 6pm on Monday 23rd March. These measures are to help with social distancing and protect both our customers and employees.


> Do you know when the stores will reopen?

Our stores will remain closed until further notice. We will continue to follow Government advice around when to safely reopen and will keep you updated. Please view our dedicated FAQs at next.co.uk/help for the most up to date information.


> Can I still order on your website?

Yes, you can still order online by visiting next.co.uk, where you can place orders for delivery to home. Delivery and returns to and from home are now FREE.


> What will happen to orders I've already placed for delivery to a store?

We are making every effort to send you any uncollected parcels still in store or that are on their way to a store.  These parcels will be sent to the main billing address on your account. This will happen automatically and for FREE and there's no need to contact us to arrange this. Any unsuccessful deliveries will be returned and you will be automatically refunded. Again, there's no need to contact us to arrange this.


> I already have parcels in a store that I haven’t collected yet?

We are making every effort to send you any uncollected parcels still in store or that are on their way to a store.  These parcels will be sent to the main billing address on your account. This will happen automatically and for FREE so there's no need to contact us to arrange this. Any unsuccessful deliveries will be returned and you will be automatically refunded. Again, there's no need to contact us to arrange this.


> I’ve bought something from a store that I want to return?

Don’t worry, please hold on to your items until the stores reopen. We will honour any late returns in line with the other terms in our returns policy for a period of 14 days from when we reopen. Please keep your receipt as proof of purchase.  We will make additional exceptions on a case by case basis where necessary.


> I’ve bought something from a store on my nextpay / Next 3step account that I want to return?

Don’t worry, you can either arrange for a courier to collect your items by logging into the My Account area, then select Arrange a Return or call Selfserve 0800 587 7758. Alternatively, you can hold onto your items until the stores reopen. We will honour any late returns in line with the other terms in our returns policy.  Please keep your receipt as proof of purchase.

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