Recall & Safety Information
Next recalls Kids Magical Woodland Duvet and Pillowcase sets (332567 - Pink & 215341 - Teal), due to a potential problem with the trim.

Last Updated on 19-11-20

 

Unfortunately, it's come to light that there’s a potential problem with the trim on the bedding becoming detached, which could become an entrapment risk for children while unsupervised during use.

As the Magical Woodland Duvet Cover & Pillowcase Sets don’t meet our strict technical specifications, we’ve taken the precaution of recalling them and request that you return the item to us immediately for a full refund.

Please call us on 0333 777 8000* and choose option 1. Call Selfserve on 0800 587 7758*, input your Selfserve number and select option 3, or sign in to ‘My Account’ online and select ‘Arrange a Return’ from the menu. If you have given any of these items as a gift, please ask the recipient to contact Next as soon as possible.

We're very sorry for any disappointment and inconvenience this may cause.


Next recalls Mayhem True Wirless Ear Buds (381773 & 660370)

Last Updated on 28-01-20

 

Unfortunately, we have become aware that the charging cable for the Mayhem True Wireless Ear Buds could overheat. This poses a safety risk during charging so we have made the decision to recall the above items.

In addition to this, the bud of the ear piece can become detached, exposing the wiring and battery, which means the construction quality of this product is unacceptable.

Mayhem bought these products from suppliers who provided testing certificates stating that the product was safe. The Mayhem True Wireless Ear Buds do not all meet these standards however - they are working with their suppliers to investigate how this happened and to make sure it does not happen on future products of this type.

As the Mayhem True Wireless Ear Buds do not meet the strict standards expected from Next, we have taken the precaution of recalling them, and request that you return the Mayhem True Wireless Ear Buds to Next immediately for a full refund.

Please call us on 0333 777 8185* to arrange a collection, or return it to your local store (for a full refund), if this would suit you better. If you have given any of these items as a gift, please ask the recipient to contact Next.

We're very sorry for any disappointment and inconvenience this may cause.


* For call charges please contact your service provider

nextpay account returns

If you have purchased an item on your nextpay account which is later recalled, it can be returned by any of the following methods.

  • Contact your courier directly (they may leave their number with your delivery)
  • Call us on 0333 777 8000***
  • SelfServe by requesting a returns
  • Arrange the collection online
  • Via a retail or clearance store*
  • At a Hermes ParcelShop
  • At a Payzone outlet**
  • Post – Call 0333 777 4574*** to request a returns label, then take to your nearest Post Office
Retail store purchase returns

If you have purchased an item from one of our stores, and it is later recalled by us, please return the product to a store* – your original till receipt is not required.

Some Home products may not be suitable for return to store. And in this situation we will contact you to make arrangements for its return.

* This service is available in most of our retail or clearance stores, except our airport stores.

** Only fashion and small homeware products (excluding electrical) items are suitable for this method.

*** For call charges please contact your service provider

CANDLE SAFETY INFORMATION.
IMPORTANT: PLEASE READ THE INSTRUCTIONS CAREFULLY

General safety information for ALL CANDLES

Never leave a burning candle unattended.
Burn candles out of reach of children and pets.
Always leave at least 10cm between burning candles.
Do not burn candle on or near anything that can catch fire.
Place candles in an upright position.
Keep away from sources of heat and position out of direct sunlight.
Never use liquid to extinguish candles and do not blow candles out, extinguish with a suitable snuffer.
Never move a burning candle.
Do not move candles in a draught.
Keep the wax pool clear of matches and other debris to avoid flaring or formation of secondary wicks.
Please also see additional safety information for different types of candles given below


Pillar candles

In addition to the general safety information above;
Place candle in a suitable holder.
Do not burn for more than 4 hours at a time. Allow to cool and check wick position.
Do not allow candles to burn to completion, ensure that there is at least 2cm of wax left after burning.


Non fragranced and standard sized (37-39mm diameter) tea lights

In addition to the general safety information above;
Place candle in a suitable holder.
Do not burn tea lights in a cluster as this could cause overheating and may lead to tea lights flaring.
If tea lights overheat extinguish with a damp cloth, do not extinguish with water.
Only use tea lights in holders and warming stoves with sufficient ventilation.


Fragranced and maxi sized (>39mm diameter) tea lights

In addition to the general safety information above;
Place candle in a suitable holder.
Do not burn tea lights in a cluster as this could cause overheating and may lead to tea lights flaring.
If tea lights overheat extinguish with a damp cloth, do not extinguish with water.
Fragranced tea lights are not suitable for use in warming stoves or oil burners.
Only use in tea light holders with sufficient ventilation.


Dinner/Taper candles

In addition to the general safety information above;
Place candle in a suitable holder.
Do not allow candles to burn to completion, ensure that there is at least 2cm of wax left.


Filled candles

In addition to the general safety information above;
Place candle on a stable, non-flammable, heat resistant surface.

Knives may only be sold to persons over the age of 18.


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